Submit a request
Privacy
Transactions
Transactions
Information about transaction states, declines, and cashback
Settling and Billing of Privacy Transactions
What is Private Spend Mode?
What information does Privacy share with the merchant?
When will my Privacy transactions appear on my funding source statement?
What will I see on my bank statement when I make a purchase with Privacy?
Can I cancel a transaction made using a Privacy Card?
Declines
Why was a transaction declined when I tried to use a Privacy Card?
Grouped Payments
Why doesn’t the charge on my statement match my Privacy transaction?
What is this "Transaction Receipt" email?
What are Grouped Payments?
Searching for Transactions
How can I view my transaction history?
How can I search for a specific Privacy Card or transaction?
Can I get a monthly statement for my Privacy transactions?
Cashback
Why didn’t I receive cashback on my purchase?
What’s the difference between cashback and Privacy Credit?
How can I see how much cashback was earned on a purchase?
How do I unlock cashback?
How does cashback work?