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How do I resolve an unsettled transaction?

  • Updated

What is an unsettled transaction?

If Privacy is unable to debit the funds from your connected funding source to cover the cost of one or more transactions made using Privacy Cards, your Privacy Account will be temporarily paused

This can happen if your funding source doesn’t have enough to cover the cost of the purchase(s) at the time Privacy attempts to debit the funds, if your funding account is closed between purchases, or other related issues with your bank

While we work with you to resolve this, Privacy covers the cost of the transaction(s) on your behalf so your purchase(s) or service(s) with the merchant(s) remain uninterrupted

 

How do I resolve an unsettled transaction?

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OPTION 1 - Use the “Resettle transaction(s)” button from the Privacy web app or Privacy mobile app

Selecting this will provide more information about the unsettled transaction(s) and allow you to resettle

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Once you start the resettling process, your Privacy Account will automatically be reactivated once it’s complete.
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OPTION 2 - If no “Resettle transactions” button is available, fill out this form for assistance

We’re working to improve this process so that all unsettled transactions can be resolved without needing to contact our support team. Until then, please write to us at support@privacy.com and we’ll be happy to help!

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