When the debit card you’ve connected to your Privacy Account expires, we will not be able to transact on your behalf. Having an expired debit card connected may lead to unwanted declines.
To resolve this, remove the debit card connected to your Privacy Account by navigating to your Account page and clicking the three dots next to your bank name (or tapping the debit card on our mobile app). From there, you can connect a new card that is not expired.
If you have additional questions or run into trouble connecting a new debit card, please write to us using this submission form!