The security features of our cards and our internal fraud detection system are specifically designed to prevent and minimize the risk of fraud. Privacy Cards automatically lock to the first merchant they are used with, can be paused or closed at any time to block unwanted transactions, and can be configured with custom spending limits to control how much is spent within a given timeframe.
In the event we receive a report of a fraud transaction, we will carry out a full investigation into the matter and file a chargeback directly against the merchant for valid claims in order to recoup any lost funds. We resolve the issue on your behalf in a similar manner your bank or any other financial services provider would.
How do I report an unauthorized or fraudulent transaction?
To report an unauthorized or fraudulent transaction, we direct users to file a dispute directly through their Privacy dashboard on our desktop site. Each claim will then be thoroughly reviewed by our internal Disputes Team.
NOTE: A dispute cannot be opened through our mobile application at this time.
For more information on how to dispute a transaction, please see How do I submit a dispute for a transaction using a Privacy Virtual Card?
If you have additional questions, please write to us using this submission form.