If you receive an email or push notification detailing a purchase that you don’t recognize, it can be a scary thing. Here’s what to do to make sure your Privacy Account is secure:
Step 1 - Contact the merchant associated with the purchase
The most common form of unrecognized transaction is an inconsistent or unexpected billing cycle from a merchant. Remember that trial you signed up for a month ago? They do, and they’re ready to bill you for it. That item you pre-ordered 6 months ago? It’s ready to ship! If you don’t recognize the name of the merchant or they don’t have any helpful information to share, move to the next step.
Step 2 - Perform a Privacy Account security check
Is Two-Factor Authentication (2FA) enabled on your Privacy Account? If so, you probably have nothing to worry about. For more information on how to set this up, check out our Help Center article here.
Were any of your Privacy Cards shared with a friend or family member? Our Card Sharing feature is great for sending gifts to someone you care about. Check your shared cards menu to be sure that card wasn’t sent to someone by mistake.
Check your email for New Device Login codes. If someone who isn’t you is trying to access your Privacy Account, you may receive a code sent to the email address associated with your Privacy Account for your security.
Step 3 - Reset your password
If you’re still unsure about a purchase made using one of your Privacy Cards, we recommend resetting your password and writing to our Support Team for help.
If you have additional questions or concerns about our account security, please write to us using this submission form.