The security features of our cards and our internal fraud detection system are specifically designed to prevent and minimize the risk of fraud. Privacy Cards automatically lock to the first merchant they are used with, can be paused or closed at any time to block unwanted transactions, and can be configured with custom spending limits to control how much is spent within a given timeframe.
In the event we receive a report of a fraudulent transaction that has a valid claim, we will carry out a full investigation into the matter and file a chargeback directly against the merchant in order to recoup any lost funds. We handle the issue on your behalf in a manner similar to how your bank or other financial service providers would.
How do I report an unauthorized or fraudulent transaction?
To report an unauthorized or fraudulent transaction, please file a dispute directly through your Privacy Dashboard using a web or mobile browser. Each claim will then be thoroughly reviewed by our internal Disputes Team. Check out our Help Center article here for a step-by-step guide on how to open a dispute.