If you don’t receive a “New Device Login” email within a few minutes, we’d recommend checking your spam folder.
You should also check your email filter settings to ensure automated filters aren’t interfering with the email being delivered.
If you still can’t find the email in your spam folder, we recommend adding support@privacy.com to your address book and whitelisting it within your email client’s settings. Once that’s done, please request a new one-time code.
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If you’ve taken these steps and still don’t see the email, please write to us using this submission form!