How do refunds work?
A refund will go directly back to the funding source used for a purchase regardless if the Privacy Card you used is paused or closed.
How are refunds displayed?
Refunded amounts will appear in green text on your transaction list.
How long do refunds take?
Usually, refunds appear in your account 1-3 business days from the time the merchant initiates the refund depending on the speed of your bank.
My refund was declined, why?
Your refund may have been declined due to a processing delay. Typically when this happens, the merchant will follow up in 1-2 business days and pass the refund through for approval.
If you don't receive a notice that your refund is being processed after 1-2 business days have passed, please reach out to the merchant for more information. If the merchant is unable to assist, we recommend filing a dispute for the original transaction on your Privacy Account.