How do refunds work?
If a merchant issues a refund, it will go directly back to the funding source used for the purchase regardless if the card you used is paused or closed.
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How long do they take?
Usually refunds appear in your account 1-3 business days from the time the merchant initiates the refund depending on the speed of your bank.
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It's been 3 business days and I still don't see my refund! What do I do?
Contact the merchant again to confirm that the refund was sent out. If it was, drop us a line at support@privacy.com and we'll look into it for you!