I've Already Signed Up for Privacy

Other Frequently Asked Questions

• How can I view my transaction history?
• How do I update my name or address?
• How do I update my email address or phone number?
• Can I add a Privacy Virtual Card to my digital wallet?

Using a Privacy Card

• Can I use Privacy Virtual Cards on international purchases?

Creating and Managing Cards

• How can I search for a specific Privacy Card or transaction?
• Can I reopen a closed Privacy Card?
• Can I choose where my Privacy Card comes from? (Visa or Mastercard)
• ​​How many Privacy Virtual Cards can I create?
• What happens when a Privacy Card expires?
• How do I create a new Privacy Card?

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Settling and Billing of Privacy Transactions

• Transaction states (pending, settling, and settled)
• When will my Privacy transactions appear on my funding source statement?
• What will I see on my bank statement when I make a purchase with Privacy?
• Can I get a monthly statement for my Privacy transactions?

Spending Limits

• How much can I spend using Privacy?
• How do spending limits work?
• How can I get a higher spending limit on my Privacy Account?

Declines

• Why was my refund declined?
• Why was a transaction declined when I tried to use a Privacy Virtual Card?

Account Security

• What’s the difference between OTP and 2FA?
• I’m having trouble getting my One-Time Passcode
• What should I do if I don’t recognize activity on my Privacy Account?
• I received a "New Device Login" email. What does this mean?
• Reporting Illegal or Unethical Conduct

Paused/Frozen Accounts

• What should I do if my account is under review?

Cashback

• Why didn’t I receive cashback on my purchase?
• What’s the difference between cashback and Privacy Credit?
• How can I see how much cashback was earned on a particular transaction?
• How do I unlock cashback?
• How does cashback work?

Referrals

• How do referrals work?

Other Features

• What’s this logo that appeared on my card?
• How does the Privacy browser extension work?
• Hidden Transactions
• How do I use the card tagging feature?
• What is the 1Password x Privacy Integration?
• I'm having issues connecting my 1Password Account

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Refunds & Disputes

• What fraud protections do you offer?
• Can I cancel a transaction made using a Privacy Virtual Card?
• How do I submit a dispute for a transaction made using a Privacy Virtual Card?
• Refunds
• Force posts