I've Already Signed Up for Privacy

Using a Privacy Card

• Can I use Privacy Cards on international purchases?

Creating and Managing Cards

• How do I create a new Privacy Card?
• What's the difference between a merchant card and a single-use card?
• Why do I have to use a new card for each merchant I pay with Privacy?
• How do card specific spending limits work?
• How do I pause/close Privacy Cards?
• Can closed Privacy Cards be removed/deleted from my account?

Settling and Billing of Privacy Transactions

• Transaction states (pending, settling, and settled)
• When will my Privacy transactions appear on my funding source statement?
• What will I see on my bank statement when I make a purchase with Privacy?
• Can I get a monthly statement for my Privacy transactions?

Spending Limits

• How much can I spend using Privacy?
• How do spending limits work?
• How can I get a higher spending limit on my account?

Declines

• Why was a transaction declined when I tried to use a Privacy Card?

Account Security

• I received a "New Device Login" email. What does this mean?

Paused/Frozen Accounts

• What should I do if my account is under review?

Cashback

• How do I unlock cashback?
• How does cashback work?

Referrals

• How do referrals work?

Other Features

• Privacy API
• Discreet Merchants

Refunds & Disputes

• Can I cancel a transaction made using a Privacy Card?
• How do I submit a dispute for a transaction made using a Privacy Card?
• Refunds
• Force posts