Transactions made with a Privacy card can be disputed when they show up as “Settling” or “Settled” on your account. “Pending” charges have not been confirmed by the merchant, and may not complete. Please reach out to the merchant to cancel the transaction if the charge is still pending.
Privacy disputes should be filed after you’ve attempted a resolution with the merchant. Privacy cannot issue refunds from the merchant, nor can we cancel transactions once they’ve been authorized.
If the merchant has offered a refund for a purchase, please allow 5 business days for the refund to appear in your account before disputing the charge.
To dispute a transaction, please visit your Privacy account page on our desktop site and select the transaction you would like to dispute. At the bottom of the pop-up window click "Open Dispute".
Follow the prompts and please include as much detail and evidence as possible so your claim can be reviewed and processed quickly. Receipts, communications with the merchant, and tracking information (if applicable) are commonly required for disputes.