Every Privacy transaction moves through three stages from the time you checkout with a merchant to when the transaction is over. The three stages are represented in your transaction on your web dashboard or mobile app.
When you authorize a purchase with a Privacy Virtual Card, it appears on your account as “pending” with the amount of the transaction. This means you have given the merchant permission to use your virtual card to debit your account for an agreed upon amount.
Usually this process happens within minutes, but some merchants may not confirm the transaction until goods are shipped.
If the merchant cancels your order while it is in a pending state, it will fall off your Privacy Account within 7 days as incomplete and no funds will be debited from your funding source.
Please contact the merchant directly to inquire about the status of your order.
When a transaction moves to “settling,” the merchant has completed the transaction and your funding source is in the process of being debited.
The transaction amount might be different than the amount that was authorized if your order changes or if there was a tip added to the transaction.
The funds have been debited from your funding source and the transaction is complete.
If you have additional questions about your transaction, please write to us using this submission form!